the Frequently Asked Questions - JCMS Colony Management System
JCMS Community Forum
Have your questions answered by JCMS professionals
#1: When starting JCMS, the message 'user admin does not have permission to use this form' appears. How do I fix?
If you are not prompted for a login when you start JCMS, you will be automatically logged in as user Admin. JCMS does not recognize the Admin user as a valid JCMS account. To produce a login prompt, you need to create a password for user Admin. After you create the Admin user password, you need to create other accounts such as the mtsadmin account so you can use JCMS.
(see FAQ below, 'How to configure JCMS with MS Access 2007').
#2: I've installed a new version of JCMS on MS Vista or MS XP (with updated security patches), and now the database is 'Read Only'. How do I fix?
Logged in with administrator permissions, navigate to the folder containing your JCMS files (example c:\Program Files\The Jackson Laboratory\JAX-CMS\ )
Right click on JAX-CMS. Select 'properties'.
Open the 'Securities' tab.
Give 'Users' Read/Write privileges.
#3: A Microsoft 'Security Warning' prevents JCMS from opening when I press ‘Start’ from the interface file. How do I fix?
Add the folder location of JCMS as a 'trusted location', in Trust Center.
From 'Office Button', select Options > Trust Center.
Select 'Trust Center Settings...'
Select 'Add new location...'
Browse to folder containing JCMS files ( C:\Program Files\The Jackson Laboratory\)
Check the box 'Subfolders of this location are also trusted'
Save.
Ok. Ok.
#4: How to configure JCMS with MS Access 2007 (windows XP or Vista)
#5: When I start JCMS, and I see this message box. What do I need to do?
The database tables need to be linked upon initial startup (click here for instructions).
#6: Where would I find information about cage cards, and how to design my own?
#7: I forgot the Admin password and can't get into JCMS. How can I reset the Admin password?
You can clear all user account info (user names and passwords) from msAccess by removing the system.mdw file. To find the system.mdw file, see FAQ #8.
#8: How do I find the system.mdw file?
Use the advanced search options. Be sure to select options to search system folders, hidden files, and sub folders. Search Local Hard Drives. It can typically be found in:
C:\Documents and settings\<your login name>\Application Data\Microsoft\Access
<Login name example> "cjd.jax" The path on your computer might be slightly different.
#9: When I open a form with date controls, I notice that I cannot set the date. I get a runtime error. How can I fix this?
This usually happens when the user who installed JCMS did not have Administrator privileges on the target machine. The reason the installer needs Administrator privileges is because an ActiveX control (or OCX file) needs to be registered in the system. To register the proper OCX files, download and run this msi file.
#10: When I install JCMS in a client server configuration, I get an error message when running JCMS on the clients. I have followed the instructions in the user guide, why is this happening?
JCMS uses OCX controls which may be out of date on your client computer.
To remedy, install OCX controls on each client computer. The best way to install the OCX controls is to download this installer (msi file) and run it on each client.
#11: When I open a form I get an error message that states "OpenForm action was cancelled". What do I do?
Open the JCMS interface Main Button bar.
Select Design tab.
Open View Code window.
Select Tools > References.
Uncheck reference that says Pen Control. Ok.
Close Code View window.
Close JCMS.
Start JCMS. Forms should now open without the error.
#12: Why add a trusted location, or enable macros? (link to Microsoft library)
How to add the folder location of JCMS as a 'trusted location', in Trust Center.
From 'Office Button', select Options > Trust Center.
Select 'Trust Center Settings...'
Select 'Add new location...'
Browse to folder containing JCMS files ( C:\Program Files\The Jackson Laboratory\)
Check the box 'Subfolders of this location are also trusted'
Save.
Ok. Ok.
#13: How do I bulk load legacy data?
#14: Why do I get an error message when I try to open some of the Sample Tracking forms (v3.3.0)?
A recent Microsoft security patch caused a problem with one of the features we use in the Sample Tracking module of JCMS.
Microsoft recently released a fix which we have bundled into an installer which you can download and run on your computer.
If you see the error message 'run time error '2926', when you try to work with any of the Sample Tracking forms, download and install this patch: