Frequently Asked Questions - the JCMS Colony Management System

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When starting JCMS, the message 'user admin does not have permission to use this form' appears.  How do I fix?

If you are not prompted for a login when you start JCMS, you will be automatically logged in as user Admin.  JCMS does not recognize the Admin user as a valid JCMS account.  To produce a login prompt, you need to create a password for user Admin.  After you create the Admin user password, you need to create other accounts such as the mtsadmin account so you can use JCMS.
       (see FAQ below, 'How to configure JCMS with MS Access 2007').

I've installed a new version of JCMS on MS Vista and/or MS XP with updated security patches, and now the database is 'Read Only'.  How do I fix?

Logged in with administrator permissions, navigate to the folder containing your JCMS files (example c:\Program Files\The Jackson Laboratory\JAX-CMS\   )
Right click on JAX-CMS.   Select 'properties'.
Open the 'Securities' tab.
Give 'Users' Read/Write privileges.

Why do I get an error message when I try to open some of the Sample Tracking forms (v3.3.0)?

A recent Microsoft security patch caused a problem with one of the features we use in the Sample Tracking module of JCMS.

Microsoft recently released a fix which we have bundled into an installer which you can download and run on your computer.

If you see the error message 'run time error '2926', when you try to work with any of the Sample Tracking forms, download and install this patch:

 After upgrading my computer with MS Office 2007, JCMS no longer opens when I press ‘start cms’.  How do I fix?
      Add the folder location of JCMS as a 'trusted location', in Trust Center. 
               Open Trust Center Settings.  Select Trusted Locations.  Check Allow Trusted Locations.
               Select Add New Location.  Browse to folder containing JCMS files ( c:\program files\The Jackson Lab.. )
               Check the box to trust subfolders.  Save.

How to add JCMS as a trusted location, and enable macros, when using JCMS with MS Access 2007.

How to configure JCMS with MS Access 2007.  

How to configure JCMS with MS Vista.

When I start JCMS, and I see this message box.  What do I need to do?

                  Tables need to be linked upon initial startup.

Where would I find information about cage cards, and how to design my own?

How do I find the system.mdw file? 

Use the advanced search options.  Be sure to select options to search system folders, hidden files, and sub folders.  Search Local Hard Drives. It can typically be found in:

C:\Documents and settings\<your login name>\Application Data\Microsoft\Access

<Login name example> "cjd.jax" The path on your computer might be slightly different.

When I open a form with date controls, I notice that I cannot set the date.  I get a runtime error. How can I fix this?

This usually happens when the user who installed JCMS did not have Administrator privileges on the target machine. The reason the installer needs Administrator privileges is because an ActiveX control (or OCX file) needs to be registered in the system.

When I install JCMS in a client server configuration, I get error message when running JCMS on the clients. I have followed the instructions in the user guide, why is this happening?

JCMS uses OCX controls which may be out of date on your client computer. There are two was fix this problem.  We’ll  list them both here:

1)  a)      Log in to each client as someone with Administrator privileges on the client computer. You may need to work  with your IT department for support here.

     b)      Copy the files from the JAX-CMS/system folder (the installation folder defaults to C:\Program Files\TheJackson Laboratory\JAX-CMS) to the system32 folder on your client computer (usually C:\Windows\system32 or C:\Winnt\system32).

     c)      Bring up a command tool by clicking ‘Start’, ‘Run’, typing ‘cmd’, then ‘OK’

     d)     In the command tool run:
                regsvr32 C:\Windows\system32\mscomct2.ocx
                or the eqivalent path.  

     e)      Run this command for each of the ocx files that you have copied over.

     f)      You may need to restart your computer.

2)  You can install JCMS on the client computer, and then uninstall it. The JCMS installer program updates the OCX drivers as needed, but it does not remove them when it is uninstalled.

Either approach, 1 or 2 will have equivalent end results.